Issue Resolution : Addressing customer complaints, troubleshooting product/service problems, and providing practical, step-by-step solutions.
Documentation & Data Management : Maintaining accurate and detailed records of customer interactions, transactions, and feedback within Customer Relationship Management (CRM) software like Salesforce, Zendesk, or Freshdesk.
Cross-Functional Collaboration : Working with technical, billing, or logistics departments to escalate and resolve complex or recurring issues.
Feedback Collection : Gathering customer insights through surveys and feedback loops to help internal teams improve products and support processes.
Product Knowledge : Maintaining an in-depth understanding of the company's offerings to provide accurate information and guide customers in their decision-making.

Key Skills & Qualifications
Communication : Excellent verbal and written skills,



often required in English and relevant regional languages.
Soft Skills : High levels of empathy, patience, active listening, and the ability to remain calm in high-pressure situations.
Technical Proficiency : Experience with CRM tools, ticketing systems, and basic office software (MS Office).
Problem-Solving : Solid analytical thinking to identify root causes and provide creative, customer-friendly solutions.
Education : Typically requires a Bachelor's degree (often in Business, Administration, or Communication), though some entry-level roles accept high school diplomas.
Age criteria 18 to 29 years

Job Types : Full time, Permanent, Fresher

Pay: ₹16,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Madhapur (India)
🏢 Ansi Bytecode
📍 India