We are a fast-growing SaaS company offering a CRM solution for educational institutions. Our platform helps schools and colleges manage admissions, communication, fee collection, and operations efficiently.We are looking for a proactive and customer-focused CRM Support Executive to provide remote support, troubleshoot issues, and ensure high customer satisfaction. Role Overview The CRM Support Executive will be responsible for:
Troubleshooting product issues
Coordinating with the technical team for escalations
Ensuring timely resolution of tickets
Supporting clients during onboarding and implementation
Maintaining documentation and FAQs

Required Skills :
Solid communication skills (English + regional language preferred)
Experience supporting CRM / ERP / SaaS products
Understanding of ticketing systems
Ability to explain technical concepts in easy language
Solid problem-solving mindset

Pay: ₹250,000.00 - ₹300,000.00 per year

Advantages :
Provident Fund

Education :
Master's (preferred)

Experience :
Academic counseling: 2 years (required)

Willingness to travel:
50% (required)

Work Location: In person

📌 Customer Support Executive Cse Ahmedabad
🏢 Jaynik Eduserve Private
📍 Ahmedabad