Monitor and follow up on overdue loan accounts allocated within the assigned territory.
Conduct field visits to customers and centers for collection of outstanding dues.
Build and maintain healthy relationships with borrowers and group members.
Ensure achievement of monthly collection and recovery targets.
Identify early warning signals and potential delinquent accounts.
Negotiate repayment arrangements and provide suitable resolutions for overdue cases.
Maintain accurate collection records and update recovery status in the system.
Ensure compliance with company policies, RBI guidelines, and ethical collection practices.
Coordinate with Branch Operations, Credit, and Sales teams for effective portfolio management.
Handle customer grievances related to loan repayments and collections.
Prepare daily, weekly, and monthly collection reports.
Support legal recovery actions and write-off recovery initiatives where applicable.

📌 Relationship Manager Mf Collections Pune (India)
🏢 equitas small finance bank
📍 India