Job Responsibilities:
Deliver exceptional customer service by assisting clients through voice communication channels.
Handle a high volume of inbound and outbound calls efficiently and professionally.
Identify, assess, and address customer needs to ensure a high level of satisfaction.
Educate customers about products and services, providing explicit guidance when necessary.
Accurately document customer interactions in accordance with training and company standards.
Use available tools and resources to research and provide accurate solutions to customer inquiries.
Communicate clearly and professionally, using appropriate language at all times.Build and maintain strong, trust-based relationships with customers through open and interactive communication.
Follow established communication procedures, guidelines, and company policies.Stay up to date with new procedures, products, and services to provide effective customer support.




Support business growth by answering product and service-related questions for potential customers.

What We Are Looking For
Fluent English speaker (B2/C1 level).
Solid verbal and written communication skills.
Ability to work flexible rotational shifts, including night and overnight schedules.
Customer-focused mindset with strong problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.

Shifts & Offs : 5.5 Days Working With Rotational Shifts & Offs Cabs : 180 RS* Number Of Night Shifts For Males & One Sided Cabs For Females In Odd Hours Versant : B2/ C1 US Voice Versant

Job Types : Full time, Permanent

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits :
Health insurance
Paid time off
Provident Fund

Work Location: In person

📌 Customer Care Executive International Voice Process Mapang Yongcuo (India)
🏢 career hollic
📍 India