Position : Front Office Executive

Purpose : Serve as the first point of contact for store visitors, managing initial impressions and administrative functions to support the luxury customer experience.

Key Responsibilities :
Welcome visitors to the store with a warm, qualified greeting that sets the tone for their experience
Manage phone inquiries and appointments effectively to optimize the sales team's time
Coordinate transportation arrangements for clients including airport/hotel pickups and drops
Process cash and card transactions accurately while maintaining meticulous financial records
Liaise with the accounts team for daily cash reconciliation and reporting
Maintain the visitor database with accurate contact and preference information
Support the hospitality team in delivering welcome experiences for different visitor segments
Manage the reception area to ensure it always presents a premium, organized appearance
Coordinate with sales and BD teams to ensure smooth handover of visitors
Handle administrative tasks such as correspondence and document management

KPIs :
Customer greeting compliance with standards
Accuracy of appointment scheduling
Cash handling accuracy and reconciliation timeliness
Visitor database completeness and accuracy




Response time to inquiries
Customer feedback on welcome experience
Administrative task completion rates

Educational Qualification :
Bachelor's degree in Business Administration, Hospitality, or related field
Additional qualification in customer service preferred

Experience :
2+ years of experience in a front desk/reception role, preferably in luxury retail or hospitality
Experience with cash handling and basic accounting procedures
Customer service experience in a premium setting

Key Competencies :
Professional Presence: Ability to project warmth, confidence and professionalism as the face of WITHIN
Communication Excellence: Verbal and written communication skills with proper etiquette and pleasant disposition
Multi-tasking: Ability to handle multiple responsibilities while maintaining accuracy and attention to detail
Organizational Skills: Excellent time management and ability to prioritize tasks effectively
Cultural Awareness: Understanding of appropriate interaction styles with diverse high-net-worth clientele

Job Types : Full time, Permanent

Pay: ₹30,244.40 - ₹45,112.56 per month

Benefits :
Leave encashment

Work Location: In person

📌 Front Desk Executive Vasant Kunj
🏢 Within Designs India
📍 Vasant Kunj