Job Title: Customer Care Executive (E-commerce)

Job Summary

We are looking for a Customer Care Executive to manage customer interactions for our online business across platforms like Amazon and Flipkart. The role involves handling queries related to orders, deliveries, returns, and product information while ensuring a seamless customer experience.

Key Responsibilities
Manage order-related issues (order status, delays, cancellations, returns, refunds)
Respond to customer messages on Amazon/Flipkart seller panels
Coordinate with logistics partners for delivery-related concerns
Resolve complaints and ensure high customer satisfaction
Maintain records of interactions and update CRM systems
Monitor customer feedback, ratings, and reviews on online platforms
Escalate complex issues to relevant internal teams
Ensure timely response as per platform SLA

Requirements & Skills
Robust communication skills (Hindi & English preferred)




Basic knowledge of e-commerce platforms (Amazon/Flipkart seller panel is a plus)
Positive problem-solving and customer-handling skills
Ability to multitask and work in a fast-paced setting
Attention to detail and accountability

Qualification
Any Graduate (preferred)

Experience
2 - 5 years (E-commerce or customer support experience preferred)

Working Conditions
6 days working
Work from office

Preferred (Good to Have)
Experience handling Amazon/Flipkart seller accounts
Knowledge of order processing, returns & refunds in e-commerce
Familiarity with customer satisfaction metrics (CSAT, response time)

Job Types : Full-time, Permanent

Pay: ₹22,000.00 - ₹50,000.00 per month

Application Question(s):
What is your current CTC in Lacs per annum?
How many years u have worked as customer relationship manager?

Work Location: In person

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