Job Title: Security Dispatcher Location: New Delhi (India-based, supporting US operations) Job Type: Full time

Job Summary

Hammer Head Global Solutions Private Limited is expanding and seeking a proactive, solution-oriented Security Dispatcher to join our team. This role is perfect for someone who can effectively engage with field employees, solve issues in real-time, and uphold high standards of service and professionalism. You will play a crucial role in strengthening communication between our operations team and clients based in the US.

Key Responsibilities
Perform routine security checks by calling field employees and clients (US-based).
Handle incoming calls related to issues, service requests, or general inquiries.
Maintain a qualified and positive rapport with every caller.
Log and update information in the service database during and after each interaction.
Stay informed about company policies and industry practices to provide accurate support.




Resolve concerns by turning challenges into long-term client satisfaction .
Coordinate communication across corporate, clients, field staff, and management .
Prioritize and execute administrative duties effectively.
Schedule and coordinate meetings with the US team .
Support special projects as assigned by the department.

Qualifications & Skills
Bachelor's Degree or equivalent required.
Prior experience in customer service is an advantage.
Robust time management and organizational skills.
Demonstrated ability in problem-solving and analysis .
Strong communication and interpersonal skills.
High level of personal integrity and professionalism.
Proficient in MS Office and Google Workspace tools.

Benefits
All perks and compensation details will be shared in the offer letter .

Benefits :
Health insurance
Provident Fund

Work Location: In person

📌 Operations Executive Delhi
🏢 Hammer Head Global Solutions
📍 Delhi