07 Nov
|
Earlyjobs
|
India
Key ResponsibilitiesHandle inbound and outbound customer calls professionally. Follow predefined communication scripts and process guidelines while interacting with customers. Understand customer requirements and provide appropriate solutions.
Ensure customer queries are addressed, including calls during weekends and festivals. Identify prospects to upsell products and services wherever applicable. Build and maintain positive, long-term customer relationships.
Maintain accurate records of customer interactions and conversations in the CRM system. Develop solid product and process knowledge. Achieve assigned productivity, quality, and performance targets. Maintain service quality by following company standards and guidelines.
📌 Customer Care Associate Bengaluru (India)
🏢 Earlyjobs
📍 India