Job Summary –

Overall 1+ years of team handling experience. Knowledge and/or experience in Retirement Service. Especially knowledge in Distributions such as Hardship withdrawals, QDRO, RMD, In-service distributions, Death, loans or experience in processing 401K contribution, loan repayments etc.

Process Requirement
Valid Passport
Graduation
Flexibility in shifts
7 years overall exp and minimum 2 years of team managers exp(managing team managers)

Skills/Domain Required

Years of experience needed – 7 Years.
People and Client Management
SLA and Team Management
Positive communication and decision-making skills
MS Office and Reporting skills
Time management skill
Cooperative and team player
Ability to motivate the team
Critical thinking skills as well as emotional intelligence
Ability to deal with disciplinary/conflicting situations
Ability to perform under pressure
Effective task management and organized
Industry certifications (ASPPA RPF) will be added advantage.

Process Requirement
Valid Passport
Graduation
Shift – Night (Versatile)
Team Handling Experience – Minimum of 2 years




Domain – Should have in-depth knowledge (Knowledge on Retirement services will be an added advantage)

Selection Process
Initial screening by HR
Personal Interview by panelists
Final Round with PDH

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.

Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

📌 Assistant Operations Manager Pune (India)
🏢 Mphasis
📍 India