– Hub Incharge (HI)Company: Shadowfax Technologies

Designation: Hub Incharge

Department: Last-Mile Operations

Experience: 1–4 Years

Location: Palgarh

Job Responsibilities
Manage day-to-day hub operations, ensuring smooth last-mile delivery activities.
Handle rider allocation, attendance, productivity, and performance monitoring.
Ensure timely dispatch and delivery of shipments within defined SLAs.
Manage delivery executives and maintain adequate rider availability.
Monitor shipment ageing, pending deliveries, RTO, NDR, and delivery performance.
Coordinate with field teams to resolve operational issues and delivery escalations.
Ensure proper shipment handling, scanning, sorting, and dispatch processes.
Maintain daily MIS reports and track key operational metrics.
Drive operational efficiency and ensure adherence to company SOPs.

Required Skills & Qualifications:
Graduate in any discipline.




1–4 years of experience in logistics, courier, e-commerce, or last-mile operations.
Good understanding of last-mile delivery operations.
Experience in managing delivery executives/riders.
Knowledge of local geography and delivery areas.
Basic knowledge of MS Excel and operational reporting.
Positive communication, coordination, and problem-solving skills.

Preferred Candidate Profile:
Candidates from logistics companies such as Delhivery, Ecom Express, Xpressbees, Ekart, Amazon, Flipkart, etc.
Candidates with hands-on experience in hub management and rider handling will be preferred.

Key Requirement: Robust last-mile operations knowledge and positive geographical understanding of the assigned location.

📌 Hub Manager Vasai Virar (Vasai-Virar)
🏢 Shadowfax
📍 Vasai-Virar