Food & Beverage Steward
Role Summary: Entry-to-mid level position focused on direct guest service, order delivery, and maintaining table hygiene.
Key Responsibilities:
Welcome guests, seat them if needed, and present menus.
Take accurate food and drink orders and pass them to the kitchen or bar.
Serve dishes and beverages promptly following service standards.
Transparent dirty plates, reset tables with clean cutlery, glassware, and napkins, and stock side stations.
Maintain personal grooming, hygiene, and a clean workspace.
Handle basic guest requests and escalate complex complaints to the Captain.
Requirements:
Minimum 1 year of restaurant/hotel experience (or hospitality training/diploma).
Basic spoken communication (local language and basic English).
Physical stamina and ability to work rotational shifts, weekends, and holidays.

Restaurant / Floor Captain
Role Summary: Mid-level leadership position overseeing a specific section of tables (usually 6–8 tables) and supervising a team of 2 to 4 stewards.
Key Responsibilities:
Pre-Service & Briefing:



Inspect assigned sections, check table setups, verify POS and KOT (Kitchen Order Ticket) readiness, and run pre-shift huddles with stewards.
Section Supervision: Allocate tasks, guide stewards, monitor service quality, and ensure adherence to Standard Operating Procedures (SOPs).
Guest Relations: Greet VIPs, assist with wine or menu recommendations (upselling), check in with tables mid-meal, and resolve guest complaints on the spot.
Coordination: Act as the primary link between guests, the kitchen, and the bar to prevent bottlenecks.
Post-Service: Handle bill presentations, settle payments, close POS records, and complete end-of-shift reports for the manager.
Requirements:
2 to 4 years of experience in a restaurant, hotel, or fine-dining setting.
Robust leadership, customer-handling, and problem-solving skills.
Familiarity with Point-of-Sale (POS) systems (such as Petpooja) and menu/allergy knowledge.

📌 Stewards/captain Sahibzada Ajit Singh Nagar
🏢 Impresario Entertainment u0026 Hospitality
📍 Sahibzada Ajit Singh Nagar