Role & responsibilities
Manage and maintain strong relationships with existing and potential customers.
Handle customer queries, complaints, and concerns through calls, emails, and other communication channels.
Follow up with customers regularly to ensure customer satisfaction and timely resolution of issues.
Maintain accurate customer records, interactions, and follow-up details.
Coordinate with the sales and operations teams to ensure smooth customer service.
Prepare daily reports related to customer interactions, follow-ups, and pending issues.
Provide regular updates on work progress, task status, and pending activities to management.
Coordinate with customers regarding payment collection and ensure timely follow-ups.
Monitor pending payments and maintain proper records of collection status.




Ensure timely communication and maintain a qualified approach while dealing with customers.
Ensure proper coordination between customers and internal teams for smooth workflow.

Preferred candidate profile
Male candidates only.
2+ years of experience in CRM, customer relationship management, customer support, or a similar role preferred.
Positive verbal and written communication skills.
Basic computer knowledge and familiarity with MS Excel.
Strong follow-up, coordination, and problem-solving skills.
Ability to handle multiple customer queries and maintain skilled relationships.
Should be responsible, proactive, and target-oriented.
Must have a positive attitude and willingness to learn.

📌 Customer Relationship Manager Patna
🏢 rd eco developers
📍 Patna