Job Description: BPO Trainer

Position: BPO Trainer
Experience: Minimum 1 Year
Industry: BPO / Call Center

Roles & Responsibilities
Conduct training sessions for current joiners and existing employees on process knowledge, product knowledge, communication skills, and customer handling.
Manage and guide a team of trainees to ensure effective learning and performance improvement.
Define, monitor, and track training-related KPIs (Key Performance Indicators) and KRAs (Key Result Areas) to evaluate training effectiveness.
Ensure trainees meet performance targets related to quality, productivity, attendance, process knowledge, and assessment scores.
Conduct mock calls, assessments, refresher training, and feedback sessions to identify and improve performance gaps.
Monitor trainee progress and ensure a smooth transition from training to the Operations Team.
Coordinate with Operations and Quality Teams to identify training needs and improve overall team performance.




Prepare and maintain daily, weekly, and monthly training reports, including attendance, assessment scores, batch performance, and training completion status.
Analyze training results and implement improvement plans to achieve defined KPIs and KRAs.
Handle team performance, maintain training discipline, and motivate trainees to achieve organizational goals.

Requirements
Minimum 1 year of experience as a BPO Trainer, with hands-on experience in team management and training.
Robust knowledge of BPO processes, training methodologies, KPI and KRA management.
Excellent communication, presentation, leadership, and team-handling skills.
Ability to analyze performance reports and identify training gaps.
Basic proficiency in MS Excel and reporting.

Interested candidates can share their resumes for further details.

📌 Walk In Trainer Anantapur
🏢 Empathex Services
📍 Anantapur