Roles & Responsibilities

Key Responsibilities:
-Day-to-day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests.
-L2/L3 support for complex hardware assets, inventory, and lifecycle issues.
-Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.
-Monitor and manage the HAM operations mailbox and respond within defined SLAs.
-Coordinate with Truist vendor partners to track devices and returns.
-Process and remediate ASN (Advanced Shipping Notice) discrepancies.
-Analyze asset data imports using Import Sets and Transform Maps.
-Perform end-to-end remediation for asset data discrepancies and failures.
-Support HAM configuration changes, minor development, enhancements, and defect fixes.
-Ensure changes are implemented without impacting production stability.
-Produce monthly inventory reports, KPIs, metrics, and measurements.
-Support audit, compliance, documentation,



and continuous improvement initiatives.
-Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).
-Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.
-Experience with ServiceNow Incident and Service Catalog.
-Knowledge of ITIL, Agile methodologies and Rally.

Technical Requirement

Required Skill: Servicenow HAM

Additional Responsibility

Location : Hyderabad STP (Gachibowli)

Educational Requirement

Master Of Comp. Applications,Master Of Engineering,Master Of Science,MTech,Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology

Preferred Skills

Technology->Infra_ToolAdministration-ITAM->HP AssetManager

Service Line

Cloud & Infrastructure Services

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📌 Cisnge Senior Associate Hardware Asset Management Hyderabad
🏢 Infosys
📍 Hyderabad