Provide technical support and troubleshoot complex issues related to Palo Alto Networks and SASE.
Collaborate with cross-functional teams to resolve customer complaints and improve product quality.
Develop and maintain technical documentation and knowledge base articles.
Conduct training sessions for junior engineers on recent technologies and processes.
Analyze customer feedback and recommend improvements to the product or service.
Participate in incident management and escalation procedures.
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📌 Sr Technical Support Engineer, Sase Bengaluru
🏢 Palo Alto Networks
📍 Bengaluru
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