Key Responsibilities
Handle inbound and outbound customer calls and respond to customer emails in a polite and professional manner.
Manage customer queries and resolve issues effectively at the first point of contact wherever possible.
Deliver solutions and services in line with customer expectations and commitments.
Understand customer needs and recommend relevant products and services where appropriate.
Provide excellent customer service by staying updated with product knowledge, training, and internal communications.
Build customer loyalty through robust knowledge of key products and services.
Take ownership of customer issues and determine when escalation is required.
Maintain professionalism, patience, and empathy while interacting with customers.
Follow organizational values, policies, procedures,
and customer service standards.
Work collaboratively with team members and contribute to a positive and inclusive work environment.
Required Skills
Excellent verbal and written communication
Customer service and customer handling
Inbound/Outbound calling
Email/Mailbox management
Query and complaint resolution
Customer satisfaction
Problem-solving and escalation management
Patience and empathy
Positive organizational and prioritization skills
Adaptability and flexibility
Ability to work under pressure and in a high-volume setting
Basic computer and MS Office skills