Informatica MDM Support Lead

Role Summary

The Offshore MDM Support Lead will oversee day-to-day support operations, coordinate support analysts, and ensure adherence to service levels for MDM, CDI, and CDQ applications.

Key Responsibilities
Lead offshore support team activities.
Manage incident, problem, and change management processes.
Coordinate production support and enhancement activities.
Monitor application performance and data quality metrics.
Manage support queues and prioritization.
Conduct root cause analysis and implement preventive actions.
Collaborate with onsite SME and business stakeholders.
Prepare support dashboards and status reports.

Required Skills
Solid experience with Informatica MDM.
Hands-on experience with IDMC CDI and CDQ.
Experience managing support and maintenance engagements.
Knowledge of ITIL processes.
Solid troubleshooting and analytical skills.

Preferred Skills
Experience with Informatica CLAIRE.
Experience leading offshore support teams.
Exposure to cloud-based data management platforms.

📌 Informatica Mdm Support Lead 8+ Years Fulltime Remote Chennai
🏢 Mastek
📍 Chennai