Job Title: Service Desk Engineer L2

Location: Noida
Experience: 37 Years
Employment Type: Full time

Job Summary

We are looking for an experienced Service Desk Engineer – L2 to provide advanced technical support to users and ensure timely resolution of IT incidents and service requests.

Key Responsibilities
Provide L2 technical support for desktop, laptop, OS and application-related issues.
Troubleshoot Windows, MS Office, hardware and software issues.
Handle incident and service requests through the ITSM/ticketing tool.
Troubleshoot network connectivity, LAN/Wi-Fi, VPN and basic TCP/IP issues.
Install, configure and troubleshoot desktops, laptops, printers and peripherals.
Perform user account, password and access-related troubleshooting.
Monitor and resolve escalated tickets within defined SLA.
Coordinate with L3 teams, application teams and vendors for complex issues.
Maintain proper documentation of incidents, resolutions and technical activities.




Support IT asset management and maintain updated asset records.
Provide onsite/remote support as required.

Required Skills
Strong knowledge of Windows OS and Microsoft Office 365.
Good understanding of hardware, networking and troubleshooting.
Knowledge of Active Directory, DNS, DHCP and VPN.
Experience with ITSM/ticketing tools.
Positive incident management and troubleshooting skills.
Robust communication and customer-handling skills.
Ability to work independently and meet SLA/TAT requirements.

Qualification
Graduate/Diploma in IT, Computer Science or a related field.
Relevant IT support certifications will be an added advantage.

Key Competencies:
Technical Troubleshooting | ITSM | Incident Management | Customer Support | SLA Management | Hardware & Networking | Problem Solving

📌 Service Desk Engineer Noida
🏢 Accel IT Services
📍 Noida