Job Summary

Your Impact
Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
Product Experts - Ensure the team acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience
Experience with development and maintenance of scripts in Python.
JavaScript or PowerShell is a plus
Experience in security design and architecture,



content development and workload automation.
Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases.
Familiarity with attack surface management is a plus
Experience as a Security Incident Responder or SOC analyst/manager
Experience in customer-facing roles is a must
Ability to work under pressure, and prioritize tasks accordingly
Fluent English is a requirement. Any other language is a plus
Ninja uniform is a plus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Principal Customer Success Architect Bengaluru
🏢 Palo Alto Networks
📍 Bengaluru