07 Nov
|
Codepanda Academy
|
Delhi
07 Nov
Codepanda Academy
Delhi
Role & responsibilities
Handled customer queries and complaints through phone calls, emails, and chat, providing timely and effective resolutions.
Provided accurate information about products, services, pricing, and company policies to ensure customer satisfaction.
Resolved customer issues professionally, escalating complex cases to the appropriate departments when required.
Maintained customer records, updated interaction details, and tracked complaints using CRM tools and ticketing systems.
Followed up with customers to ensure issue resolution and maintain positive customer relationships.
Managed multiple customer requests while meeting response time, resolution time, and service quality targets.
Coordinated with internal teams to address customer concerns and improve the overall service experience.
Collected customer feedback, identified recurring issues, and contributed to improving support processes.
📌 Customer Support Executive Delhi
🏢 Codepanda Academy
📍 Delhi