We are a growing D2C eco-conscious apparel brand selling through our own website and Myntra. Excellent products deserve an equally outstanding customer experience, and we’re looking for someone to own it.

You will be our voice, from the moment a customer places an order to well after it reaches them, you’ll make sure they feel heard, valued and happy to buy again.

Key Responsibilities

Order Management
Call customers to confirm COD orders and verify address and contact details
Follow up on prepaid orders and keep customers updated on dispatch and delivery
Handle undelivered/NDR shipments: contact customers and coordinate re-attempts with courier partners
Work to reduce cancellations and RTOs

Customer Support
Resolve queries, complaints, returns, exchanges and refunds via call, WhatsApp, email and Instagram DMs
Guide customers on sizing, fabric and product care
Track Myntra returns and customer issues; coordinate resolution with the team
Coordinate with warehouse/dispatch on delayed or wrong shipments

Sales & Retention
Call abandoned-cart customers and convert them into orders
Share offers,



new launches and sale updates with existing customers
Run repeat-purchase and win-back calls for past buyers
Manage WhatsApp broadcasts and customer groups

Feedback & Brand Building
Collect post-delivery feedback, reviews and ratings on the website and Myntra
Gather customer photos and testimonials for social media
Share recurring complaints, sizing issues and product suggestions with the product team

Reporting
Maintain the customer database and call records
Share daily/weekly reports on confirmation rate, RTO, returns and customer issues

What We’re Looking For
Excellent communication in Hindi and English
Warm, confident and patient phone manner
Comfortable with WhatsApp, Instagram, Google Sheets/Excel and basic computer use
Organised, self-driven and able to take full ownership
Experience in telecalling, customer support or e-commerce is a plus; freshers with robust communication are welcome
Interest in fashion and sustainable living is a bonus

Experience: 0–2 years | Job Type: Full-time, work from office

📌 Customer Support Executive Delhi
🏢 S.S Expo
📍 Delhi