Roles and Responsibilities :
Handle customer inquiries, resolve issues, and provide solutions via emails, or chats.
Provide excellent customer service by being empathetic, patient, and skilled in all interactions.
Maintain accurate records of customer conversations using CRM software for future reference.
Escalate complex issues to senior team members when necessary.
Job Requirements :
valuable communication skills with the ability to articulate thoughts clearly over the phone/email/chat.
Ability to work on rotational shifts including evenings, weekends, and holidays as required.
Basic computer knowledge with proficiency in MS Office applications.
📌 Customer Support Executive Chat Process/mohali Sahibzada Ajit Singh Nagar (India)
🏢 TP
📍 India