Role & responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide appropriate solutions.
Maintain a high level of customer satisfaction during interactions.
Understand customer concerns and escalate issues when required.
Maintain accurate records of customer interactions in the system.
Meet daily productivity and quality targets.
Follow company policies, process guidelines, and compliance standards.
Preferred candidate profile
Excellent verbal communication skills in English.
Positive listening and interpersonal skills.
Basic computer knowledge.
Ability to work in rotational shifts/night shifts.
Immediate joiners preferred.
Prior BPO/Customer Support experience will be an added advantage.
📌 Customer Support Executive Bangalore Rural
🏢 Wroots Global
📍 Bangalore Rural
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