Role & responsibilities
Build and maintain robust relationships with prospective and existing customers.
Understand customer requirements and recommend suitable residential or commercial properties.
Handle customer inquiries through calls, emails, WhatsApp, and face-to-face meetings.
Follow up with potential clients, nurture leads, and convert prospects into bookings.
Coordinate and arrange property site visits and project presentations.
Explain project details, pricing, payment plans, amenities, and available inventory to customers.
Coordinate with the sales, CRM, accounts, and documentation teams to ensure smooth transactions.
Maintain regular communication with customers regarding booking status, payment schedules, and project updates.
Address customer queries, concerns, and complaints professionally and promptly.
Maintain accurate customer records, follow-up details, and sales reports in the CRM system.
Achieve assigned sales targets and customer relationship objectives.
Ensure a high level of customer satisfaction and encourage referrals and repeat business.





Skills & Qualifications
Graduate in any discipline; a degree in Business Administration or Marketing is preferred.
15 years of experience in real estate sales, customer relationship management, or client servicing.
Excellent communication, negotiation, and interpersonal skills.
Solid customer-handling and problem-solving abilities.
Good knowledge of real estate projects, property documentation, and payment processes.
Proficiency in MS Office, Excel, and CRM software.
Ability to manage multiple clients, follow up consistently, and work under targets.
Professional attitude, positive approach, and solid relationship-building skills.

Key Performance Indicators (KPIs)
Lead follow-up and conversion rate.
Number of site visits scheduled and completed.
Sales bookings and revenue generated.
Customer satisfaction and retention.
Timely resolution of customer queries.
Achievement of monthly and quarterly targets.

📌 Relationship Manager Noida
🏢 Realty World Infratech
📍 Noida