Role & responsibilities
Provide L1/L2 application support for lending applications and loan processing systems.
Monitor loan origination, loan servicing, repayment, disbursement, and collection workflows.
Troubleshoot application issues related to loan applications, credit checks, eligibility, interest calculations, EMI schedules, and repayment processing.
Analyze application logs and execute SQL queries to investigate production issues.
Handle incidents, service requests, and change requests using ticketing tools such as ServiceNow or Jira.
Coordinate with development, QA, infrastructure, database, and business teams to resolve issues.
Support batch jobs, scheduled processes, API integrations, and third-party system interfaces.
Investigate transaction failures, payment discrepancies, and data mismatches.
Perform root cause analysis (RCA) and prepare incident reports.
Monitor SLAs and ensure timely resolution of production incidents.
Support application releases, deployments, patches, and post-deployment validation.
Maintain support documentation, troubleshooting guides, and knowledge base articles.
Follow banking security policies, data privacy requirements, and change management procedures.

📌 Application Support Engineer Immediate Joiner Mumbai
🏢 Clover Infotech
📍 Mumbai