Industry: Freight Forwarding / Logistics
Department: Customer Service
Experience: 25 Years

Key Responsibilities
Handle end-to-end ocean freight shipments (Import & Export).
Coordinate with customers, shipping lines, overseas agents, and internal operations teams.
Manage shipment bookings, documentation, and shipment tracking.
Provide timely shipment updates and ensure customer satisfaction.
Handle customer queries, complaints, and shipment-related issues.
Coordinate with operations, documentation, and transport teams for smooth shipment execution.
Ensure timely invoicing and follow-up on outstanding payments.
Maintain robust customer relationships and ensure service quality.

Candidate Requirements
Graduate in any discipline; logistics qualification preferred.
2–5 years of experience in Customer Service – Ocean Freight.
Must have experience in the freight forwarding industry.
Valuable knowledge of ocean freight import/export processes and documentation.
Excellent communication, coordination, and customer-handling skills.
Proficiency in MS Excel and email communication.
Ability to work independently and manage multiple shipments.

📌 Customer Service Ocean Freight Mumbai
🏢 Jeena
📍 Mumbai