Role & responsibilities
Handle customer enquiries received through emails, calls, sales visits and exhibitions.
Prepare quotations and provide basic technical support for laboratory and analytical instruments.
Negotiate pricing and follow up with customers to convert enquiries into orders.
Verify customer purchase orders against quotations and process orders.
Manage order processing, Proforma Invoices and Work Orders.
Handle tender enquiries, quotations and required tender documentation.
Coordinate with vendors and suppliers for procurement, pricing and delivery.
Coordinate with sales executives to achieve sales targets and resolve customer issues.
Liaise with service teams for equipment maintenance, repairs and AMC.
Conduct product knowledge training for current team members.
Manage customer communication, promotional emails and product introductions.
Preferred candidate profile
Positive understanding of technical parameters of instruments is preferred.
Knowledge of quotation preparation, order processing and tender documentation.
Excellent communication, negotiation and coordination skills.
Basic computer knowledge and MS Office proficiency.
Female candidates only.