Job Title: Customer Support Executive

Location: Coimbatore (On-site)

Shift: Rotational (including nights/weekends)

About the Role:

We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:
Respond to customer queries via phone, email in a timely and qualified manner.
Troubleshoot and resolve customer issues or escalate them to the relevant teams when necessary.
Guide customers on product features, usage, and best practices.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Gather customer feedback and share insights with internal teams to improve service.

Requirements:




Education:Degree in any discipline (English Lit preferred).
Experience: 0–1 year in customer support (training provided).
Skills:
Excellent English communication (verbal and written).
Solid problem-solving and multitasking abilities.
Basic technical proficiency (comfortable using CRM tools).
Work Flexibility: Willingness to work rotational shifts, including nights and weekends.
Location: Must be able to commute daily to our Coimbatore office.

Valuable to Have:
Prior experience in international customer support (especially UK clients).
Familiarity with helpdesk software and support ticketing systems.

📌 Customer Service Executive Nights Coimbatore
🏢 Mayura Ziani
📍 Coimbatore