The Support Specialist I will be comfortable analyzing facts and making decisions while keeping their supervisor informed and involved as appropriate. They will adhere to ticket productivity goals and SLA/SLO requirements while resolving moderate to high complexity/priority requests with consistent quality. Resolve low to moderate complexity/priority requests with consistent quality. Begins to develop knowledge of additional service offerings (Live Chat, ESS, Phone Line)
Provide technical support to Customers by researching and answering questions; optimizing software performance
Provide outstanding customer Service, including timely, concise and accurate responses, proactive Customer Issue management, while handling all Customer requests in a skilled, positive, and dignified manner
Resolve low to moderate complexity/priority requests with consistent quality
Building reputation of dependability by upholding commitments.

Minimum Degree/Years of Experience
Bachelor's degree; High School diploma with relevant EHR/Software customer service or behavioral health agency experience may substitute for undergraduate degree
1 year of related experience.

📌 Client Services Support Agent Vadodara (India)
🏢 Qualifacts
📍 India