Job Description:

Service Now SAM Pro Administration

- Administer, configure and maintain the Service Now SAM Pro application.
- Manage SAM Pro configurations supporting business and operational requirements.
- Maintain software models and support normalization-related technical activities.
- Manage and deploy SAM Pro publisher/content packs.
- Monitor SAM Pro scheduled jobs and troubleshoot failures.
- Administer users, roles, groups and application access.
- Maintain SAM Pro workflows, business rules and scripts where required.
- Develop and maintain SAM reports and dashboards.
- Monitor overall SAM Pro application health and resolve technical issues.

Integration & Discovery Support

- Monitor and troubleshoot integrations and SAM data feeds.
- Support discovery-source troubleshooting affecting software inventory.
- Troubleshoot data import and integration failures.
- Support APIs and connectors used by the SAM ecosystem.
- Work with the appropriate platform/infrastructure teams on MID Server-related dependencies.
- Investigate data-flow issues between discovery/inventory sources and SAM Pro.
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- Partner with SAM Operations to investigate technical issues affecting reconciliation and ELP results.
- Troubleshoot software installation, discovery, normalization and model-related data issues.
- Support inventory and entitlement data-quality remediation.
- Support technical execution for bulk data imports and corrections.
- Identify technical root causes for discrepancies impacting SAM reporting and reconciliation.

Platform Change, Upgrade & Release Support

- Support SAM Pro upgrade planning and testing.
- Perform impact analysis and regression/UAT support for SAM Pro changes.
- Coordinate deployment of approved technical changes.
- Support publisher-pack upgrades.
- Troubleshoot production defects following releases.
- Ensure production changes follow established change-management and segregation-of-duties controls

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive workplace where everyone can thrive.

📌 Sr Analyst I Infrastructure Services (India)
🏢 INET EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P.Ltd]
📍 India