We are looking for a friendly, organised and responsible Receptionist & Admin Executive to support the day-to-day functioning of a sports complex in Vapi. The candidate will work closely with the Sports Complex Manager and assist with front-desk operations, customer enquiries, membership administration and coordination with coaches and staff.

Job Responsibilities

1. Front Desk & Visitor Management

- Welcome visitors, members and prospective customers visiting the sports complex.
- Handle incoming phone calls, WhatsApp messages and general enquiries.
- Provide information about available sports facilities, activities, timings and membership plans.
- Coordinate and schedule visits for prospective members.
- Maintain a visitor register and ensure a professional front-desk experience.

2. Membership & Enquiry Management

- Handle membership enquiries and share relevant information with prospective customers.
- Maintain records of recent memberships, renewals and cancellations.
- Follow up with prospective customers and interested leads.
- Assist the Manager in membership registrations and documentation.
- Maintain an updated database of members and customer enquiries.

3. Administrative Support

- Assist the Sports Complex Manager with daily administrative activities.
- Maintain attendance records of coaches, staff and support personnel.
- Maintain daily registers, reports, documents and operational records.
- Assist with scheduling of sports activities, coaching sessions and facility bookings.
- Coordinate with coaches and staff regarding schedules and operational requirements.
- Help maintain office supplies and general administrative requirements.

4. Customer Service & Member Coordination





- Address basic customer queries and direct complaints to the Manager.
- Coordinate with coaches regarding class timings, availability and schedule changes.
- Inform members about upcoming activities, events, holidays and schedule updates.
- Ensure members receive timely information and assistance.

5. Payments & Records

- Assist in collecting membership fees and other payments through authorised payment methods.
- Maintain daily payment and collection records.
- Issue receipts and coordinate with the Manager for payment reconciliation.
- Maintain accurate records of pending payments and membership renewals.

Desired Candidate Profile

- Minimum qualification: 12th Pass / Graduate.
- 0–2 years of experience in reception, front-office operations or administration.
- Freshers with good communication skills may also apply.
- Good verbal communication skills in English, Hindi and/or Gujarati.
- Basic computer knowledge, including MS Excel, Word and Google Sheets.
- Comfortable handling phone calls, WhatsApp and customer enquiries.
- Friendly personality with a customer-first attitude.
- Well-organised, punctual and attentive to detail.
- Ability to multitask and coordinate with different teams.
- Interest in sports and fitness will be an added advantage.

What We Offer

- Salary between ₹15,000 and ₹30,000 per month, depending on experience and suitability.
- Opportunity to work in a dynamic sports and fitness environment.
- Hands-on experience in sports facility management and administration.
- Opportunity to grow with an expanding sports management company.

If you are friendly, organised and enjoy interacting with people, we would love to have you on the ActiPass team!

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Receptionist/Administrator (Vapi)
🏢 ActiPass
📍 Vapi