Job Title: Desktop Support Engineer L0

Company: Tech Mahindra Business Services

Payroll: Fidelis Technology

Job Location: Mindspace, Rajan Pada, Malad West, Mumbai 400064 Experience: Freshers

Monthly CTC: 21,000

Monthly In-Hand Salary: 14,500

Work Schedule: 6 Days a Week

Interview Mode: Face-to-Face (F2F) Only

***Canditate can apply. Who are ok with the budget and candidate should be in westernline***

Share ur Resume: [email protected]

Job Description

We are hiring a Desktop Support Engineer L0 to provide first-level technical assistance to users and resolve basic desktop, laptop, operating system, and application-related issues. This role is ideal for freshers and candidates with up to 1 year of experience who want to build their career in IT support.

Key Responsibilities

- Provide first-level technical support for desktop, laptop, Windows OS, and application-related issues.
- Troubleshoot basic login issues, password resets, and network connectivity problems.
- Assist users with MS Office applications and common software issues.
- Troubleshoot printers,



peripherals, and basic hardware problems.
- Log, track, and update incidents and service requests in the ticketing system.
- Escalate unresolved technical issues to the appropriate support team.
- Maintain proper documentation and follow company IT procedures.

Required Skills and Qualifications

- 01 year of experience in Desktop Support, IT Support, or Technical Support.
- Freshers with basic IT knowledge may also apply.
- Basic knowledge of Windows operating systems and desktop/laptop hardware.
- Familiarity with MS Office applications and basic troubleshooting.
- Valuable communication skills and a customer-focused attitude.
- Willingness to learn and work in a team.

Important Requirements

- Candidates must be comfortable working 6 days a week.
- Face-to-face interview is mandatory.
- Candidates must be willing to work at Malad West, Mumbai.

Interested candidates can apply with their updated resumes.

📌 Desktop Support Engineer (Mumbai)
🏢 Fidelis Corporate Solutions
📍 Mumbai