Notice period: Up to 60 days Experience: 1+ years Mandatory: International Voice Process
Role Overview:
Provide multi-channel customer support for payments and money movement products, resolving transaction, funding, and banking issues. Manage cases end-to-end, troubleshoot product issues, maintain accurate documentation, meet quality and CSAT targets, and identify sales opportunities.
Required Qualifications:
- Bachelors degree, preferably in Commerce or Finance.
- 13 years of experience in customer/product support or SaaS.
- Mandatory domain experience in Payments, Banking, Finance, FinTech, Accounting, AP/AR, or Billing.
- International voice process experience.
- Solid troubleshooting, basic accounting knowledge, and CRM proficiency.
- Excellent communication skills (Versant B2+ to C1 preferred).
- Ability to handle voice, chat, and email independently.
📌 Customer Support Executive (Bengaluru)
🏢 Deloitte Shared Services India
📍 Bengaluru
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