Role & responsibilities

- Handle incoming calls from patients and visitors courteously and professionally.
- Make outbound calls to confirm appointments, follow up on reports, or remind patients of upcoming visits.
- Provide information about hospital services, doctors availability, consultation timings, and procedures.
- Schedule, reschedule, and cancel appointments in the hospital management system.
- Record and update patient details accurately in the database.
- Coordinate with departments (OPD, Diagnostics, Billing, etc.) to resolve patient queries.
- Collect and document patient feedback to improve service quality.
- Maintain a record of daily calls, inquiries, and follow-ups for reporting purposes.




- Handle patient complaints and escalate complex issues to the appropriate authority.
- Ensure confidentiality of patient information as per hospital policies.

Preferred candidate profile

- Excellent communication skills (verbal and written) in English and local language(s).
- Customer service orientation and a polite, empathetic attitude.
- Strong listening and problem-solving skills.
- Proficiency in MS Office and hospital management or CRM software.
- Ability to multi-task and handle pressure in a rapid-paced environment.
- Basic understanding of medical terminology (preferred).

📌 Walk-in || Tele Caller (Chennai)
🏢 Kauvery Hospital
📍 Chennai