08 Nov
|
Mahindra Finance
|
Jorhat
08 Nov
Mahindra Finance
Jorhat
Role & responsibilities
- Build and maintain solid relationships with customers to ensure high satisfaction and retention.
- Address customer queries, concerns, and service requests in a timely and professional manner.
- Coordinate with internal teams to provide seamless customer service and issue resolution.
- Identify opportunities for cross-selling and upselling products/services based on customer needs.
- Monitor customer feedback and implement initiatives to enhance the overall customer experience.
- Ensure regular follow-ups with customers and maintain accurate customer records and interactions.
Preferred candidate profile
- Graduate/Postgraduate with more than 3 years of experience in customer service, relationship management, NBFC, banking, or financial services.
- Strong communication, interpersonal, and problem-solving skills.
- Customer-centric approach with the ability to build and maintain long-term relationships.
📌 Customer Relationship Manager (Jorhat)
🏢 Mahindra Finance
📍 Jorhat