www.maxpetz.com
Job Description

Front Desk & Billing Executive
Job Summary
We are looking for a customer-friendly and detail-oriented Front Desk & Billing Executive to
manage reception operations, client coordination, billing, and administrative activities at our
veterinary hospital. The candidate should have good communication skills and the ability to
handle pet parents professionally.
Key Responsibilities
1. Welcome pet parents and visitors, ensuring a professional and friendly reception experience.
2. Handle incoming calls, WhatsApp enquiries, and appointment scheduling.
3. Register current clients and maintain accurate pet and pet-parent records.
4. Generate invoices and manage billing for consultations, treatments, diagnostics, medicines,
and other hospital services.
5. Handle cash, UPI, card, and other payment transactions and maintain daily cash records.
6. Coordinate with veterinarians, paravets, and other hospital staff regarding appointments and
patient updates.
7. Assist pet parents with general queries related to appointments, services, and billing.
8.



Maintain accurate billing records and ensure timely sharing of invoices and payment receipts.
9. Support daily administrative activities, documentation, and basic MIS reporting.
10. Ensure the reception and waiting area remain clean, organised, and welcoming.

Required Skills & Qualifications

- Graduate in any discipline (preferred).
- 1-3 years of experience in front desk, billing, or customer service.
- Experience in a hospital, clinic, diagnostic centre, or veterinary setup will be preferred.
- Good communication and interpersonal skills.
- Basic knowledge of MS Excel and billing software.
- Strong customer-handling and problem-solving abilities.
- Attention to detail and accuracy in handling payments and records.
- Comfortable working in rotational shifts.

Preferred Candidate Profile-

A polite, responsible, and organised individual who can efficiently manage front desk operations
while ensuring a smooth and positive experience for pet parents.

HR Department
MaxPetz
[email protected]

📌 Front Desk Associate (Gurugram)
🏢 Maxpetz Delhi
📍 Gurugram