JD for Customer Support Voice( English+Hindi)
Role & responsibilities

- Working on the moderation of the listings and making sure > 98% accuracy is maintained.
- Making sure the listing are completed within the defined SLA/TAT time. Should be able to work independently and understand his/her performance metrics.
- Track his/her own performance need improvise based on the business requirement.
- Should be able to take manage his/her own performance
- Need to be very judgmental in order to make sure that the correct information updated on the map front.
- Should be focused to achieve 100% user satisfaction and zero client or customer escalations.

Preferred candidate profile

- Excellent communication skills and interpersonal skills English & Hindi.
- Proficient in reading & speaking of English & Hindi
- Should be proficient with computers and MS office
- Should be able to type 30 words per minute with preferred language.




- Should have fair knowledge above navigation on Maps & geography.
- Should be able to identify the area of Chance and bring it to the notice of supervisor.
- Should be able to work in different shifts and locals depending on the business requirement.
- Should be able to apply the theoretical knowledge into practice.

CTC: - 2.8LPA
Shift time: - Rotational
WFO-5 days working

BA / B.com Fresher

Valid PAN Number - _____________________(Why PAN Required > Mandatory to Process Candidature & Find Duplicity in Internal PAN Validation Process and also to initiate a screening call.

Please reach out in case of any queries.

Sonali Chattopadhyay I Associate People Success

Orcapod Consulting Services Pvt Ltd.

Email I [email protected]

www.orcapodservices.com

(phone hidden)

📌 B.com/BA Fresher/PE/International Voice Process (Hindi + English) (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad