Job Description:

- Hands on experience in PR Initiation including exception handling requester stakeholder follow up and SLA based delivery
- Sound understanding of PR to PO controls supporting documentation account coding supplier PO data and audit requirements
- Hands on experience with ERP eProcurement tools and Excel based trackers able to analyze recurring errors and guide junior processors

Key Responsibilities:

- Create PRs in eApproval using approved SOWs vendor quotations and business tool data initiate PRs from documentation extracted from client specific tools
- Review requests for completeness obtain missing information and attach the required supporting documentation before submission
- Capture and validate key fields such as requester business details vendor division cost center currency quantity unit price contract reference and account coding as applicable
- Use approved batch mass upload methods for high volume requests and maintain transaction evidence and trackers




- Classify requests by agreed priority and process within the applicable P1 urgent and non urgent response windows
- Maintain segregation of duties do not review or approve a PR initiated by the same individual
- Perform first level quality checks on complex or exception transactions and provide process guidance to associates
- Analyze recurring defects queries support root cause analysis and recommend SOP checklist or knowledge base updates
- Coordinate workload priority cases and handoffs during the shift escalate control access or SLA risks to the Process Lead

Technical Requirements:

- Experience with SAP and one or more of eApproval Myriad Process Director or Sonar
- Exposure to quality checks RCA SOP updates and continuous improvement initiatives
- CIPS CPSM Lean Six Sigma or equivalent procurement process certification

Preferred Skills:

Sourcing & Procurement

📌 Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru