- Assist customers and Kendra partners with credit-related queries, case updates, and service support.
- Coordinate the delivery of credit analysis reports and follow up on pending cases.
- Understand and explain basic credit analysis findings to customers in a clear and easy manner.
- Handle customer and partner communication through calls, WhatsApp, and email.
- Maintain accurate customer financial records, case details, and CRM entries.
- Coordinate with internal teams for the smooth and timely processing of credit-related cases.
- Track customer cases, follow-ups, pending decisions, and service activation status.
- Review customer cases to identify those who may require credit repair or credit improvement services.
- Understand customer requirements and guide them towards suitable credit repair solutions and relevant service upgrades.
- Build and maintain professional customer relationships through timely communication, case follow-ups, and service support.
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