Job Description – Customer Service Executive (BigBasket Process)

Company: Elevanta Nexus Corporation Pvt. Ltd.

Process: BigBasket Customer Service

Location: Thane, Mumbai

Job Type: Full-Time

Job Summary

Elevanta Nexus Corporation Pvt. Ltd. is hiring Customer Service Executives for the BigBasket Process. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to resolve customer queries efficiently while ensuring a positive customer experience.

Key Responsibilities

Handle inbound customer calls, chats, and emails related to BigBasket services.

Resolve customer queries regarding orders, deliveries, payments, refunds, cancellations, and product-related issues.

Provide accurate information and ensure timely resolution of customer concerns.

Escalate unresolved issues to the appropriate department when required.





Maintain accurate records of customer interactions in the CRM.

Achieve quality, productivity, and customer satisfaction targets.

Eligibility

Minimum HSC (12th Pass); Graduates preferred.

Freshers and experienced candidates are welcome to apply.

Good communication skills in English and Hindi (additional regional languages are an advantage).

Basic computer knowledge and typing skills.

Customer-focused attitude with problem-solving skills.

Willing to work in rotational shifts.

What We Offer

Fixed Salary + Performance Incentives

Paid Training

Career Growth Opportunities

Friendly & Professional Work Workplace

6 Days Working

1 Rotational Weekly Off

Rotational Shifts

Pay: ₹14,000.00 - ₹15,000.00 per hour

Work Location: In person

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🏢 Elevanta Nexus Corporation
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