Pacific Crest Orthopedics is an orthopedic medical group in the San Francisco area with three clinic locations and 5 orthopedic medical providers. We are seeking a biller who will be responsible for managing patient AR. This position will involve:
- regularly running reports to understand the state of the patient AR
- sending mail statements, emails, text messages, and making outbound calls to patients to inform them of their balance
- answering inbound phone calls from patients to discuss billing and their balances
- responding to patient inquiries over email and text
- checking and responding to voicemails
- rebilling claims when needed
- calling insurance companies as needed
- collaborating with the rest of the billing team to ensure smooth workflows across the RCM cycle
- stepping in to help with billing claims and insurance AR as needed
- regularly communicating with the office over chat and video calls about specific patients and their requests and questions
- attending daily meetings with the billing team
Qualifications:
- solid communication skills in English
- experience with patient phone call support
- experience with USA medical billing
- ability to work 8am - 5pm Pacific Time hours
- ability to work remotely, good network connection, backup power and internet, good headset
- experience with the orthopedic medical specialty
- team player, comfortable collaborating with an international team of billers, administrative staff, medical assistants, front office staff, and providers
Application Question(s):
- Tell us about your experience speaking with patients/customers over the phone.
- Tell us about your medical billing experience.