**Description - External** Essential Duties & Responsibilities: - Provide technical support by trouble shooting PC hardware and software. - Perform administrative functions as required. - Monitor and resolve all Service Now tickets within established service level agreements. - The ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software etc.) - Understand and enforce TTEC GISR security policies and procedures. - Complete assigned tickets within established service level agreements. - Monitor email box for ticket and end-user status requests, updates, and escalations. - Must work with a high level of urgency on escalated tickets and outages. - End-to-end resolution during the ticket life cycle. What skills you will need: - Experience in PC hardware and software installation, configuration, and troubleshooting.



Technical degree or technical certification preferred but not required. - Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required. - Strong customer focus, professionalism and a positive attitude. - Must be able to work as part of a cohesive team and self-driven to accomplish goals. - Has the desire to gain knowledge and experience in various technologies currently used throughout TTEC. - Ability to adapt to an ever-changing and quick-paced environment. - Excellent communication and problem-solving skills within a team environment. - Able to bring alternative solutions to common technical problems **Helpdesk - Service Desk Junior Associate Technician** **Title:** _Temp/Intern NEX_ **Location:** _India-Telangana-Hyderabad_ **Requisition ID:** _04EUK_

📌 Temp/Intern NEX (Hyderabad)
🏢 TTEC
📍 Hyderabad