- Handle inbound enquiries from customers via phone, email, WhatsApp, and other communication channels.
- Make outbound calls to prospective customers for lead generation, follow-ups, and promotional campaigns.
- Understand customer requirements and recommend suitable solar products and solutions.
- Qualify leads and schedule meetings, site visits, or product discussions for the field sales team.
- Follow up with prospective and existing customers to maximize lead conversion and customer engagement.
- Maintain accurate records of customer interactions, leads, and sales activities in the CRM system.
- Coordinate with the Sales, Marketing, and Technical teams to ensure prompt resolution of customer queries.
- Build and maintain solid customer relationships through professional and timely communication.
- Achieve monthly targets for lead generation, customer engagement, and appointment scheduling.
- Stay updated on the company's products, industry trends, and competitor offerings to effectively communicate value to customers