Urgent Requirement for an E-Commerce Voice Process
- Strong communication and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving mindset with a customer-first approach.
- Flexibility to work in a 24x7 rotational shift workplace.
Roles and Responsibilities: -
- Handle customer queries and complaints professionally.
- Maintain ACHT and call quality performance standards.
- Adhere to assigned shift schedules and break timelines.
Shift & Work Schedule: -
- 24x7 rotational shifts.
- Rotational weekly offs as per roster.
- One scheduled weekly off every week.
Compensation & Benefits: -
- CTC: 1.75 - 2.00 Lakhs Per Annum
- Quarterly Attendance Bonus: 3,000 per quarter
- Bonus Payouts: January, April, July & October
Stable work environment with growth opportunities Performance-driven rewards and recognition