Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
Ensure appointments confirmed are in line with Center head availability
Manage calls, receive & pass on relevant messages to the concerned personnel
Address patient grievances & communicate the same to PX team and CH when needed
Monitor online reviews & communicate negative feedback to PX team and CH
Handle MIS on a daily basis & report to the concerned authority as and when needed
Ensure Front Office is always a clean & safe workplace, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders
Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives