- Analyse sales data across products, services, and healthcare professionals using available dashboards
- Leverage digital tools and collaborate with the Regional Business Manager to integrate insights into sales planning
- Create and regularly update standard visit list of relevant health care professionals and potential chemists, monthly tour and plan and coverage plan
- Drive business outcomes beyond detailing by applying consultative selling skills and territory insights to convert key customers including KOLs and KBLs to USV brands
- Interact with health care professionals and educate and support people with diabetes & obesity as per approved frequency and execute effective delivery of communication and messages to the clinic (Non brand promotion activities)
- Achieve and exceed assigned targets and undertake corrective actions to bridge any gaps
- Follow up with health care professionals and chemists consistently after Continuous Medical Educations and conferences
- Ensure retention of health care professionals and conversion of non-core health care professionals to core health care professionals
- Monitor the effectiveness of marketing campaigns by tracking sales data
- Support line managers with relevant information in joint calls and review meetings
- Submit reports and adhere to the compliance requirement
- Support for enrollment in patient support program for free demonstration on the use of injectable products and devices.
- Participate in cycle meetings, national diabetes educator programs, and skill development programs
Scientific & Patient Support Engagement
- Conduct high-quality scientific conversations demonstrating scientific fluency in diabetes obesity based therapies.
- Educate and support people with diabetes through follow-up, and ensure adherence support and facilitation of information and services by strictly adhering to the processes and policies of the Company.
- Demonstrate familiarity with wellness nutrition dietary practices and lifestyle modifications ensuring dietary practicality in discussions.
Digital AI & Capability Enablement Leverage digital and AI-enabled tools to enhance call quality insights follow-ups and continuous learning.
Collaboration & Stakeholder Management
Collaborate with the Regional Business Manager Chronic portfolio teams and IDC stakeholders demonstrating collaboration as a core behaviour.
Channel & Customer Handling
Manage CHB customer interactions including chemists, hospitals and business partners and adapt engagement strategies for metro and non-metro markets.
Supply Chain Management
- Conduct retail chemist prescription audit and update necessary records
- Coordinate with stockists to maintain optimal inventory levels ensure cold-chain compliance and manage near-expiry product liquidation efficiently
- Ensure availability of cold chain supply chain and escalate deviations (if any) in a timely manner when required
- Coordinate with stockists to maintain optimal inventory and manage near-expiry product liquidation.
People and Culture
- Demonstrate Credo values to build trust and credibility with healthcare professionals
- Participate in Learning and Development programmes
Preferred candidate profile
- Minimum of 1 year of experience in Diabetes Care and preferable to have 2 years of experience
- Possess relevant functional and process knowledge, regulatory aspects and updated knowledge of advancements in their area of work. Must demonstrate robust interpersonal skills, empathy,Customer Orientation, Achievement Orientation
- Planning & Execution skills, Effective Communication, Exhibits Grit, Patient centricity, Probing & Objection handling skill, Learning agility, Collaboration, Adaptability, Integrity and Process Compliance . Digital fluency and proficiency in using relevant tools is essential, along with a basic understanding of sales and marketing principles