Customer Support Executive

Company: Green SM India

Location: Gurugram, Haryana

Department: Customer Service Center (CSC)

Employment Type: Full-Time

Shift: Rotational (24x7 Operations)

About Green SM India

Green SM India is committed to providing safe, reliable, and sustainable electric mobility solutions. We are looking for customer-focused professionals who are passionate about delivering exceptional customer experiences and resolving customer concerns efficiently.

Key Responsibilities

- Handle inbound and outbound calls from customers and driver partners.
- Respond to customer queries through voice, email, chat, and social media channels.
- Assist customers with ride bookings, cancellations, fare-related queries, refunds, app-related issues, and service information.
- Support driver partners with onboarding, account-related concerns, trip issues, incentives, and operational queries.
- Investigate customer complaints and coordinate with internal teams for timely resolution.
- Escalate complex or critical cases to the relevant departments while ensuring timely follow-up.
- Accurately document customer interactions and case updates in CRM/Helpdesk systems (Freshdesk or similar).
- Adhere to defined SLA, quality standards, and productivity targets.
- Deliver excellent customer service while maintaining professionalism and empathy.
- Stay updated on company policies, products, and process changes.

Requirements





- Graduate in any discipline.
- 1–3 years of experience in Customer Support, BPO, Call Center, Helpdesk, or Customer Service.
- Excellent verbal and written communication skills in English and Hindi (additional regional language is an advantage).
- Experience in Voice, Email, Chat, or Social Media Support is preferred.
- Basic knowledge of CRM/Helpdesk tools (Freshdesk, Zendesk, Salesforce, etc.) and MS Office.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Willingness to work in rotational shifts, weekends, and public holidays.

Preferred Skills

- Strong customer handling and communication skills.
- Ability to remain calm and professional while handling escalations.
- Good typing speed and computer proficiency.
- Team player with a positive attitude and willingness to learn.
- Ability to meet productivity, quality, and customer satisfaction targets.

What We Offer

- Competitive salary and performance incentives.
- Comprehensive training and career development opportunities.
- Chance to work with India's growing electric mobility company.
- Collaborative and inclusive work environment.
- Employee engagement and recognition programs.

Join Green SM India and help us deliver an exceptional customer experience while shaping the future of sustainable mobility.

📌 Walk-in || Customer Service Specialist (Bengaluru)
🏢 Green Sm
📍 Bengaluru