Company: Club Oxygen Resort, Thekkady (BOCHE Group)

Department: Food & Beverage / Restaurant Operations

Position: Waiter

Employment Type: Full-Time

Location: Thekkady, Kerala

1. Job Summary

We are looking for friendly, presentable, and customer-oriented Waiters to join our Food & Beverage team at Club Oxygen Resort, Thekkady. The candidate will be responsible for providing excellent food and beverage service to guests, taking orders, serving food and beverages, maintaining restaurant cleanliness, and ensuring a pleasant dining experience.

The ideal candidate should have good communication skills, a positive attitude, and a strong interest in hospitality and customer service.

1. Key Responsibilities

A. Guest Service & Restaurant Operations

- Welcome and attend to guests in a polite and professional manner.
- Present menus, explain food and beverage options, and take customer orders accurately.
- Serve food and beverages promptly and professionally.
- Ensure proper table setup before and after guest service.
- Coordinate with the kitchen team to ensure timely order preparation and delivery.
- Follow proper food serving standards and restaurant service procedures.
- Attend to guest requests and provide prompt assistance.

B. Customer Satisfaction

- Maintain friendly and professional interactions with guests.
- Handle guest queries and basic complaints politely.
- Ensure guests have a comfortable and satisfying dining experience.
- Inform the supervisor or manager about guest concerns requiring further attention.

C. Cleanliness & Hygiene

- Maintain cleanliness of dining areas, tables, chairs, and service stations.
- Follow personal grooming, hygiene, and food safety standards.
- Ensure proper handling of crockery, cutlery, glassware, and serving equipment.
- Maintain cleanliness and organization of the restaurant throughout the shift.

D.



Team Coordination

- Coordinate with kitchen staff, restaurant supervisors, and other service team members.
- Ensure smooth communication between the service and kitchen teams.
- Support other restaurant operations during busy hours.
- Follow instructions and responsibilities assigned by the reporting manager.

1. Required Skills & Qualifications

- Minimum 0–2 years of experience in restaurant, hotel, or resort food service is preferred.
- Freshers with a positive attitude and willingness to learn may also apply.
- Basic knowledge of food and beverage service procedures.
- Good communication and interpersonal skills.
- Customer-friendly attitude and service orientation.
- Presentable appearance and valuable personal grooming.
- Ability to work in a team and handle busy restaurant operations.
- Basic English communication is preferred; knowledge of Malayalam and other languages will be an added advantage.

1. Key Performance Indicators (KPIs)

- Guest satisfaction and customer feedback.
- Accuracy in order taking and serving.
- Timely food and beverage service.
- Restaurant cleanliness and hygiene.
- Professional behaviour and grooming standards.
- Effective coordination with kitchen and service teams.
- Compliance with restaurant service standards.

1. Preferred Candidate Profile

- Candidates with experience in hotels, resorts, restaurants, or hospitality establishments will be preferred.
- Should be polite, energetic, disciplined, and customer-focused.
- Must be willing to work in rotational shifts, including weekends and holidays.
- Should be comfortable working in a fast-paced hospitality environment.
- Candidates with good guest-handling skills will have an added advantage.

Work Location: Club Oxygen Resort, Thekkady (BOCHE Group) Pay: ₹12,000.00 - ₹16,000.00 per month

Perks

- Food provided
- Paid time off

Work Location: In person

📌 Waiter / Food & Beverage Service Staff (Thekkady)
🏢 BOCHE GROUP
📍 Thekkady