Role & responsibilities

Core Responsibilities (Project Scope)

1. Virtualization expertise and managed services coordination: Apply hands-on, sound knowledge of virtualization and coordinate with managed services support teams for faster troubleshooting, RCA and resolution.
2. OEM recommendations and assessments: Implement OEM recommendations and virtualization-related assessments to achieve solutions for managed services instances.
3. IOCL tuning and optimization: Implement tuning suggestions from IOCL, remotely from the NOC or in office at IOCL.
4. Automation blueprints: Create blueprints from scratch and publish them in the vRealize (Aria) Automation self-service portal.
5. Upgrades and maintenance: Perform upgrades and maintenance of the VMware infrastructure (vSphere, vRealize/Aria suite, VCF, NSX, vSAN, etc.) in coordination with the TAM and OEM.
6. Uptime and availability: Ensure the uptime and availability of the VMware infrastructure.

Detailed Responsibilities 1. VMware Platform Administration & Engineering

- Deploy and manage vSphere (ESXi, vCenter), vSAN, NSX and the vRealize/Aria suite.
- Perform capacity planning, cluster design and resource optimization (DRS, HA, FT, vMotion, Storage vMotion).
- Manage VM provisioning, templates, content libraries, host profiles and cluster configurations.
- Handle VCF/SDDC Manager operations.

2. Automation & Self-Service (vRealize/Aria Automation)

- Design and build blueprints/templates from scratch, covering compute, storage, network and approval policies.
- Publish and maintain catalog items in the self-service portal, and test and version-control blueprints.
- Integrate with vRealize Orchestrator, ITSM tools and IPAM where required.
- Automate repetitive tasks using PowerCLI, Python, Ansible or Terraform.

3.



Incident & Problem Management

- Act as the final escalation point for P1/P2 incidents (PSOD, host isolation, datastore latency, vSAN degradation, network partitioning).
- Work with managed services teams on faster troubleshooting, RCA and resolution.
- Perform deep-dive analysis using log bundles, esxtop, and vmkernel/hostd/vpxa logs.
- Raise and manage cases with VMware/Broadcom, TAM and hardware vendors through to closure.
- Create and maintain RCA reports, KB articles and runbooks.

4. OEM Assessments & Performance Tuning

- Review and implement OEM health checks, best-practice assessments and recommendations.
- Implement IOCLs tuning and optimization suggestions, remotely via NOC or on-site, with proper change control.
- Track recommendations to closure and report on their impact on performance and stability.

5. Data Center & Hardware Maintenance

- Perform and coordinate hardware maintenance on servers (Dell PowerEdge, HPE ProLiant, Lenovo): disks, DIMMs, PSUs, fans, NICs, HBAs and system boards.
- Plan and execute firmware, BIOS, BMC (iDRAC/iLO/CIMC) and driver updates aligned to the VMware HCL and vSAN HCL.
- Place hosts into maintenance mode, evacuate workloads safely and return hosts to service after repair.
- Coordinate with data center facilities and OEM vendors for onsite support, RMA and spares.
- Perform rack, stack, cabling,



labelling and decommissioning of servers, storage and network devices.
- Monitor hardware health (temperature, power, RAID, memory errors, alerts) and act proactively.
- Support SAN/NAS/vSAN and network connectivity (FC/iSCSI, VLAN, uplinks) for the virtual infrastructure.
- Participate in DC audits, power/cooling checks, asset inventory updates and DR site activities.

6. Upgrades, Patching & Migrations

- Plan and execute upgrades and patching of vSphere, vCenter, NSX, vSAN, vRealize/Aria and VCF components using vLCM and SDDC Manager, in coordination with the TAM and OEM.
- Lead P2V, V2V and cross-vCenter migrations.
- Prepare change requests, rollback plans, test plans and maintenance windows per ITIL.

7. Availability, Backup & DR

- Ensure uptime and availability of the VMware infrastructure through proactive monitoring, health checks and preventive maintenance.
- Support backup solutions (Veeam, Commvault, Dell Avamar/Networker).
- Design and test DR using SRM, vSphere Replication or storage replication, and participate in DR drills.

8. Security & Compliance

- Apply VMware Security Hardening Guides and CIS benchmarks.
- Manage certificates, RBAC, SSO/AD integration, encryption and VMSA vulnerability remediation.
- Support audits and provide compliance evidence (ISO 27001, ISO 9001:2015).

9. Monitoring, Reporting & Mentoring

- Configure and tune vRealize/Aria Operations, Log Insight and other monitoring tools.
- Deliver capacity, performance, SLA and health reports to IOCL and management.
- Mentor L1 engineers and contribute to SOPs and documentation.
- Participate in on-call/rotational support, including weekends and maintenance windows.

📌 Vmware Administrator (Mumbai)
🏢 3i Infotech
📍 Mumbai