Primary Duties and Responsibilities

- Validation of Document Recognition and Data Extraction.

- Perform Data Integrity check on extracted data.

- Follow the Standard Operating Procedures.

- Engage with management to overcome any obstacles to service delivery.

- Ensure that data security is maintained.

- Ensure & meet the defined SLAs as per the requirement.

- Create Bounding Boxes around Data and label the Documents.

- Provide labelled dataset for training the model.

- Identify and raise the anomalies in the Software Application.

- Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures.

- Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout.

- Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits.

- Meet the Quality and Productivity target on a daily basis.

- Subject Matter Expert for the process.

- Perform regular analysis and take performance improvement initiatives, independently.

- Management and Tracking of Workflow Queue

- Prepare and Conduct Training

- Maintain Job aid and SOP.

- Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc.





- Perform POC related analysis and validation tasks.

- Respond to associates escalations.

- Troubleshoot issues reported by team members.

- Ability to work in 24 / 7 shifts.

Qualifications, Experience & Skills

Preferred skills

- Proficiency in mortgage document terminology.

- Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.

- Proficiency in using keyboard shortcuts.

- Strong attention to detail.

- Excellent time management and organizational skills.

- Ability to work efficiently.

- Ability to work under pressure and time constraints.

- Effective and clear communication in English, both spoken and written.

Education & Experience

- Bachelor’s degree or academic equivalent.

- 3 to 6 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

ICE is an equal chance and affirmative action employer. We celebrate diversity and are building a team that represents a variety of experience, perspectives, and skills. We encourage people from all backgrounds to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

📌 Us Mortgage Process Associate (Pune)
🏢 ICE Data Services
📍 Pune